FAQ

Q. What is the best stand up paddle board size for me?
A. When choosing a paddle board there are some key things to consider: Your weight, experience and how you are going to use your SUP are all important considerations. Follow these guidelines and you won't go wrong. For additional information read our blog How to Choose a Stand Up Paddle Board.

• 10’ – 10’6” length boards are great for novice and intermediate riders up to 200 lbs. Boards this length tend to have a displacement of 170-190 Liters, and will be very stable for people in this weight class. Heavier people can ride this board, but it will be less stable.
• 11’ – 11’6” length boards are great for novice and intermediate riders up to 220-230lbs. Boards this length tend to have a displacement of 205-225 Liters, and will be very stable for people in this weight class. Heavier people can ride this board, but it will be less stable.
• Riders weighing between 230-300 lbs will love Olas.

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Q. What does "Wappa" mean?
A. "Wappa" is the English phonetic spelling of the Spanish word "guapa" which means "good looking" or "pretty".

Our founder Layne developed the brand while living in Mexico. While testing prototypes, people on the beach would often remark "su tablas son muy guapa" which translates to "Your boards are very beautiful". Layne wanted to honor the Latin roots of his brand, and Wappa was the perfect expression to do just that.

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Q. Why does Wappa only offer bamboo stand up paddle boards?
A. Our mission is to provide our customers with the world's best bamboo stand up paddle boards, and we spend all of our energy working towards this goal. We don't need to be everything to everyone. We just need to build the world's best bamboo SUP!

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Q. What is the warranty on a Wappa stand up paddle board?
A. Wappa Paddle Boards provides warranty for manufacturing defects on all new boards for five (5) years from the date of purchase. For complete warranty information click HERE.

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Q. What currency is displayed on the Wappa store?
A. All prices are in U.S. dollars (USD).

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Q. How much does it cost to ship a Wappa?
A. It all depends on where you live. Our shipping rates vary to Canada and the U.S.. Please check your country to determine your rates.

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Q. Does Wappa Paddle Boards ship outside of the U.S. and Canada?
A. No. Online sales from this website are only shipped to Canada and the continental United States.

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Q. How do I check the status of my order?
A. Easy peasy! Get your tracking number ready, click here, and follow the appropriate link.

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Q. How long does it take to receive my Wappa Paddle Board?
A. Orders are filled the same day, and shipped no later than the next business day.

• Standard delivery in both the United States and Canada is 5-7 business days.
  

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Q. Does Wappa accept returns?
A. Wappa will accept for a full refund within seven (7) days of purchase for new unused and unopened merchandise in the same condition that it was purchased. This return policy applies to online transactions through the Wappa store and does not apply to any transactions made through a Wappa dealer.

• For more information about Wappa's return policy, click HERE.

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Q. What does an air vent do on a stand up paddle board? 
A. Air vents are incorporated within  stand up paddle boards to remove the gases that are released from the foam core. If the enclosed and sealed foam had no release vent, the gas pressure could cause the board material to expand and de-laminate. Pressure can also increase internally from dramatic changes to elevation or under heat. For example, travelling through mountains or having the sun beat down on your board for hours on end.

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Q. Do Wappa Paddle Boards have air vents?
A. Yes. Every Wappa paddle board comes with a Hassle Free Goretex® Air Vent. These are the most trusted vents in the market,  releasing pressure and not allowing water or debris in your stand up paddle board automatically. Ours vents do not need to be removed. Just kept clean.

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Q. How far do I tighten the screws on the fins?
A. Do NOT over tighten the screws. Only tighten until the fins feel snug and secure in the fin box.

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Q. Can I leave my paddle board in the sun?
A. Do NOT leave your paddle board in the sun for extended periods of time. Paddle boards should NOT be stored in direct sunlight. De-lamination could occur and void the Wappa warranty.

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Q. What is the point of a SUP bag?
A. SUP bags protect your boards during transport. It keeps your board from baking in the sun while driving to your destination. SUP bags also prevent strap marks from the rack.